Most orders are dispatched within 24 hours - subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by email and/or phone call.
Postage and packing charges are as follows:
UK - FREE, 2nd Class Royal Mail delivered within 3-4 days
Europe & Rest of World - £5.00, delivery up to 7 days
If your order is for a large quantity and exceeds a reasonable weight we will contact you to discuss alternative shipping methods/costs)
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
Every item sold through footballjewellery.co.uk is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible. We always strive to provide the best service we can, but sometimes we can make mistakes. Please feel free to contact us on firstname.lastname@example.org and inform us of any damaged, faulty or missing products from your order. If you report the problem to us under this Condition, our only obligation will be either: to replace any Products that are damaged or defective; or to refund to you the amount paid by you for the Products in question. We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.
If you wish to cancel/return/exchange an order, you must notify us either by email at email@example.com or telephone us quoting your name and order number. Please clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
Please return your item with your invoice and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service to return the item as we are not able to refund for any orders which get lost in the post and that you keep your proof of posting certificate until we confirm that we have received the item. Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit card for the sum paid minus postage costs. All refunds and exchanges for goods purchased via our website or by telephone must ONLY be made by post.
Please send all returns to:
World Centre Ltd
P.O. Box 12
Ashby De La Zouch,
If you would like an exchange for a different size or an alternative item, please contact us either by email at firstname.lastname@example.org or telephone us quoting your name, order number and details of your requirements. We will then process a new order for you and organize the return of your current item(s) to the address detailed above.
Postage costs will apply for Exchanges.